Stratmere Partners provides operational capacity and resource planning to businesses across multiple sectors, structured around the client's requirements and delivered with consistent rigour.
Stratmere Partners is an operational capacity and resource planning firm delivering services on a fractional basis. Clients access senior planning expertise for exactly the time their operation requires — a standing advisory arrangement, an embedded fractional resource, a fully managed planning function, or any structure in between.
Fractional means the engagement is structured around the operation. No salary obligations, no on-costs, no notice period. The arrangement flexes as requirements change — scaling up for peaks, restructures, or AI workforce transitions, and scaling back when the operation stabilises.
Every engagement includes documented controls and governance standards as standard. Every model Stratmere produces is backtested against historical performance before delivery. If it does not hold up against actuals, it is rebuilt.
Ongoing support is included in every retainer and standing arrangement — not charged separately when a question arises or a quick review is needed.
Every engagement begins with measurement — true work content, actual handling times, real demand patterns. Planning built on assumed inputs produces plans that do not survive contact with reality. Stratmere does not accept assumptions where measurement is possible.
Capacity models are constructed from the data the operation generates — demand history, task volumes, shrinkage actuals, and service level performance. Every input is documented and traceable.
Every model is validated against historical performance before it is delivered. If the model does not hold up against what actually happened, it is rebuilt. Models that fail backtesting are not signed off.
Controls, governance standards, and key assumptions are documented alongside every model. The operation has a framework that can be audited, maintained, and transferred — not a model that only one person understands.
Inbound and outbound operations at scale. Telephony platforms, multi-channel routing, SLA-driven resource modelling, and WFM system integration.
Planning experience across regulated financial services environments. Governance standards, controls documentation, and audit trail requirements are applied as standard across all engagements.
Seasonal demand planning, network-level resource modelling, and capacity management across distributed retail footprints with variable and complex demand patterns.
Clinic and appointment-based capacity planning. Demand forecasting for clinical services, practitioner resource modelling, and utilisation analysis.
Warehouse and mail centre operations. Throughput-based capacity modelling, peak demand planning, and resource management across delivery and fulfilment networks.
Token consumption modelled per agent action as a direct parallel to handling time in human resource planning. Output: FTE required and tokens consumed — two numbers finance can work with.
Tell us about your operation and your planning requirements. We will listen, ask the right questions, and recommend the most appropriate structure.